Making it easy for you

Over 35 years of trading, making it easy for you has been at the heart of every decision that is made. Its the reason why our customers keep coming back for more. Our trained customer service team use the latest systems, backed up by the solid processes, to make sure every enquiry, challenge and question is met in the best possible manner.

How likely is it that you would recommend BACA Workwear & Safety to a friend or colleague?...
What made you rate that score?

”Always excellent service & quality of items ordered, Orders always arrive on time and also answer all queries in good time, highly recommended.”

”Because the service is always fast and the website is easy to use.”

”We received such high quality service - nothing was too much trouble”

”Customer service was spot on.”

”Speedy service and easy ordering system. Any issues are dealt with quickly.”

”Because the service is always fast and the website is easy to use.”

Your dedicated point of contact

When working with us you can expect to receive a support network dedicated to the success of your account, an expert internally to respond to your requests rapidly, and an expert to meet you face to face when and where its needed most. Right from the get go, be assured we have your success in mind as much as ours.

SLA - 1 Number Management

1 number doesn't get much easier, right? With years of experience, we understand that clear expectations from both sides are key to a great partnership. Our streamlined approach to managing workwear simplifies the process and enhances efficiency.

By working together from the initial stages and agreeing on delivery expectations, we ensure smooth operations. This is the future of workwear management—simple, efficient, and remarkably effective. Focus on what truly matters, and let us handle the rest.

Our NPS Score

Being an globally recognised measure of service performance, we use the Net Promoter Score to bench mark our selves by other global companies. We pride our selves in great service, and instead of us doing the talking, let our Net Promotor score do it! We are currently at 55% which is regarded as 'Great' Customer service. (last updated score 28/06/24). Contact us if you would like to know more about this, and also find further details on this, click the link below.

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NPS Score

55%

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